An AI assistant that answers your customers on your website, WhatsApp, Facebook Messenger and Instagram Direct
For hotels, vacation rentals, tour operators and other small service businesses. It replies at any hour using only the information on your own website, and you can take over any conversation whenever a person is needed.
Where it answers
Your website
A chat window on your own website.
WhatsApp
Messages to your own WhatsApp Business number.
Facebook Messenger
Messages to your Facebook Page.
Instagram Direct
Direct messages to the Instagram account linked to your Facebook Page.
How it works
Connect your channels
You connect your own WhatsApp Business number, Facebook Page and linked Instagram account, and we add a chat window to your website.
Customers message you as usual
Your customers write to your business the way they already do. Nothing changes for them.
It replies from your website
The assistant answers using only the content of your own website and the rules you agree with us, and says it is an AI assistant.
You see everything and can take over
You get every conversation by email and can reply yourself at any time. The assistant pauses as soon as a person from your business replies.
Who it is for
Small hospitality and service businesses that get the same questions every day, often outside working hours.
- Hotels
- Vacation rentals
- Tour operators
- Other small service businesses
What it does, and what it does not
It does
- Answer your customers at any hour, using only your website content and your rules.
- Tell customers it is an AI assistant.
- Pause as soon as a person from your business replies, so you can take over.
- Email you a copy of every conversation.
It does not
- Take bookings or payments.
- Send marketing or broadcast messages. It only replies to people who write to you.
- Use your customers' messages for advertising.
Your customers' data
- Each client's conversations are kept separate from every other client's.
- Conversations are never shared with other clients or third parties, and never sold.
- Message data is never used for advertising.
- Message data is used only to answer your customers and to show you, the business owner, the conversation, in your conversation history and by email.
Who runs CoastalCode
- Legal name
- RIBAUDO TOMMASO
- Trading as
- CoastalCode
- Address
- Calle atras hotel arena blanca, Playa Chiquita, Cahuita, Limón, 70403, Costa Rica
- Phone
- +506 6133 0624
WhatsApp, Facebook, Messenger and Instagram are trademarks of Meta Platforms, Inc. CoastalCode is an independent business, not affiliated with or endorsed by Meta.