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Data deletion: CoastalCode

Last updated: 20 October 2026

This page explains how to have the conversations you had with a CoastalCode assistant deleted. You do not need an account or a login. The assistant answers on a business's website, WhatsApp number, Facebook Page (Messenger) or Instagram account. See the privacy policy for what data we handle and why.

How to ask

  1. Send an email to sales@coastalcode.dev with the subject "Delete my data".
  2. Tell us:
    • the channel you used: WhatsApp, Facebook Messenger, Instagram or a website;
    • the business you wrote to;
    • the phone number you wrote from (WhatsApp), or your Messenger or Instagram username, so we can find the conversation.
  3. We may ask you to confirm that you are the person concerned, so we do not delete someone else's conversation.

What happens next

We delete the matching conversations from our systems, including the phone number or Messenger/Instagram ID and name stored with them, within 30 days of your request, and confirm by email to the address you wrote from.

A copy of the conversation may already have been emailed to the business you wrote to. That business then holds it under its own responsibility. We will tell you how to ask it to delete its copy.

Stopping the assistant without deleting anything

On WhatsApp, send the word STOP and the assistant stops answering you; send START to turn it back on.

Contact

RIBAUDO TOMMASO, trading as CoastalCode

Calle atras hotel arena blanca, Playa Chiquita, Cahuita, Limón, 70403, Costa Rica

Phone: +506 6133 0624

Email: sales@coastalcode.dev